Terms of service
Last updated: [February 19, 2026]
OVERVIEW
Welcome to aiflorist.shop. The terms "we", "us", and "our" refer to aiflorist.shop, operated by Eidolon Pte. Ltd.
aiflorist.shop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). aiflorist.shop is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy:
https://aiflorist.shop/policies/privacy-policy
If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, colors or product appearance may differ from how they appear on your screen due to your device type and settings.
We do not warrant that the appearance or quality of products or services purchased by you will meet your expectations or be exactly the same as depicted in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 2A - SEASONAL AVAILABILITY OF FLOWERS
Here at aiflorist.shop, we strive to ensure your bouquets are always fresh, beautiful and consistent with your order. However, flowers are seasonal products, and subject to availability from farms and growers. We are also unable to promise that every arrangement will look exactly like the ones you see on our website as every flower blooms differently, but we hope you can trust us to ensure that it will look beautiful.
Should the main bloom of a product be no longer available, we will substitute with flowers of a similar or superior look, feel and value.
Filler flowers are what give the bouquet body and volume, but are similarly subject to the season. We will do our utmost to preserve the same style and aesthetic as the original. Rest assured the bouquet will look as beautiful as always.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. aiflorist.shop reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until aiflorist.shop confirms acceptance.
We must receive and process payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after acceptance. If we do not accept, change, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time of order.
Your purchases are subject to return, exchange, or refund solely in accordance with our Refund Policy:
https://aiflorist.shop/policies/refund-policy
You represent and warrant that purchases are for personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and as stated in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices posted in our online store may differ from prices offered in physical stores or by third parties. Promotions may have separate terms, which will govern in case of conflict with these Terms.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account and other information, including email, card numbers, and expiry dates, so we can complete transactions and contact you as needed.
You represent and warrant that:
the payment information you provide is true, correct, and complete;
you are authorized to use the payment method for purchase;
charges incurred will be honored by your payment provider; and
you will pay charges incurred at posted prices, including shipping and applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, peak periods, or events outside our control.
To the extent permitted by law, once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by aiflorist.shop, its affiliates, or licensors and are protected by intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material without prior written consent.
Except as expressly provided, nothing in these Terms grants a license or rights under any patent, trademark, copyright, or other intellectual property of aiflorist.shop, Shopify, or any third party. Unauthorized use may violate applicable laws. All rights not expressly granted are reserved.
aiflorist.shop names, logos, product and service names, designs, and slogans are trademarks of aiflorist.shop or its affiliates/licensors. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names and marks belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided access to third-party tools that we do not monitor and over which we have no control or input.
You acknowledge and agree that access to such tools is provided "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement. We have no liability arising from or relating to your use of optional third-party tools.
Any use of optional tools is entirely at your own risk and discretion, and you should ensure you understand and accept the relevant third-party terms.
Any new features, tools, or resources offered through the Services in future are also subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials or links to third-party websites or functionality. We are not responsible for examining or evaluating third-party content, accuracy, or websites.
If you access third-party websites, you do so at your own risk. We are not liable for harm or damages related to your access, or your purchase/use of products, services, resources, or content on third-party websites.
Please review third-party policies carefully before transacting. Complaints, claims, concerns, or questions regarding third-party products/services should be directed to the relevant third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
aiflorist.shop is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with aiflorist.shop.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and aiflorist.shop, including any injury, damage, or loss resulting from purchased products/services. You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from your purchases and transactions with aiflorist.shop.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy:
https://aiflorist.shop/policies/privacy-policy
Certain personal information may also be subject to Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
Because the Services are hosted by Shopify, Shopify collects/processes personal information about your access and use to provide and improve services. Information you submit may be transmitted to and shared with Shopify and service providers in other countries.
SECTION 11 - FEEDBACK
If you submit ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.
You represent and warrant that:
you own or have rights to all Feedback;
you have disclosed any compensation/incentives received for Feedback; and
your Feedback complies with these Terms.
We are under no obligation to keep Feedback confidential, pay compensation, or respond. We may monitor, edit, or remove Feedback we consider unlawful, offensive, infringing, or otherwise objectionable.
You are solely responsible for your Feedback and its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability.
We reserve the right to correct such errors, update information, or cancel orders if any information is inaccurate, at any time and without prior notice (including after order submission).
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services:
for unlawful/malicious purposes;
to violate laws/regulations;
to infringe intellectual property rights;
to harass, abuse, defame, or harm others;
to transmit false/misleading information;
to send spam/chain mail or similar solicitations;
to impersonate others;
to interfere with others' use of the Services.
You also agree not to:
upload/transmit malicious code;
reproduce, resell, or exploit the Services;
collect/track personal data of others without basis;
scrape, spider, or crawl improperly;
interfere with security features.
We may suspend, disable, or terminate your account without notice if you violate these Terms.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to Services at our sole discretion, at any time, without notice. You remain liable for all amounts due up to termination date.
Sections that by nature should survive termination will survive, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and related provisions.
SECTION 15 - DISCLAIMER OF WARRANTIES
Information presented through the Services is for general information only. We do not warrant its accuracy, completeness, or usefulness.
Except as expressly stated by aiflorist.shop, the Services and products are provided "as is" and "as available," without express or implied warranties, including merchantability, fitness for purpose, durability, title, and non-infringement, to the fullest extent permitted by law.
We do not guarantee uninterrupted, timely, secure, or error-free use. Some jurisdictions may limit warranty disclaimers, so portions of this section may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, aiflorist.shop, our affiliates/partners/officers/employees/agents/contractors/service providers/licensors, and Shopify and its affiliates will not be liable for indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, or replacement costs), arising from your use of the Services or products, even if advised of such possibility.
Where liability cannot be excluded, it is limited to the maximum extent permitted by applicable law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless aiflorist.shop, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, or claims (including reasonable legal fees) arising from:
your breach of these Terms;
your violation of law or third-party rights; or
your access to/use of the Services.
We may control defense and settlement of claims at your expense, but will not settle claims imposing non-monetary obligations on you without your consent (not unreasonably withheld).
SECTION 18 - SEVERABILITY
If any provision is determined unlawful, void, or unenforceable, that provision shall be severed and enforced to the fullest extent permitted by law, without affecting remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure by us to enforce any right/provision is not a waiver of that right/provision.
These Terms and any policies/rules posted by us constitute the entire agreement between you and us regarding the Services and supersede prior agreements/communications.
Any ambiguities in interpretation shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT
You may not assign, transfer, or delegate your rights/obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate these Terms and related rights/obligations without your consent.
SECTION 21 - GOVERNING LAW
These Terms and any separate agreements under which we provide Services are governed by and construed in accordance with the laws of Singapore.
You and aiflorist.shop submit to the exclusive jurisdiction of the courts of Singapore.
SECTION 22 - HEADINGS
Headings are included for convenience only and do not affect interpretation of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update, change, or replace any part of these Terms by posting updates on our website.
It is your responsibility to check periodically for changes. Where required by law, we will notify you of material changes. Continued use of the Services after changes take effect constitutes acceptance.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms should be sent to: support@aiflorist.shop
Merchant details
Legal entity: Eidolon Pte. Ltd.
Trading name: aiflorist.shop
Email: support@aiflorist.shop
Business address: 60 Kaki Bukit Place, #07-09, S415979
Business phone: +6597595289
Business registration number (UEN): 202514993H
GST registration number: 202514993H