Shipping policy

Last updated: 20/02/2026

 Entity: Eidolon Pte. Ltd. Service area: Singapore only Contact: support@aiflorist.shop

1) Service coverage

We currently fulfill orders within Singapore only, subject to address serviceability and operational capacity.

2) Delivery windows

Delivery windows are selected during checkout (or order confirmation flow) and are subject to slot availability. Standard delivery windows
  • Monday to Friday: 10:00–14:00, 14:00–18:00, 18:00–22:00
  • Saturday: 10:00–14:00, 14:00–18:00
  • Sunday: 11:00–15:00

3) Self-collection windows

Self-collection is available at: Collection address 60 Kaki Bukit Place, #07-09, Eunos Techpark (Lobby B Exit A), Singapore 415979 Collection windows
  • Monday to Saturday: 10:00–13:00, 14:00–16:00
  • Sunday: 11:00–16:00

4) Same-day cut-off timings

Same-day requests are accepted only if submitted before slot cut-off and subject to capacity. Delivery cut-offs
  • 10:00–14:00 slot: order by 08:00
  • 14:00–18:00 slot: order by 12:30
  • 18:00–22:00 slot (Mon–Fri): order by 15:00
  • Sunday 11:00–15:00 slot: order by 08:30
Collection cut-offs
  • 10:00–13:00 slot: order by 08:00
  • 14:00–16:00 slot: order by 12:30
  • Sunday 11:00–16:00 slot: order by 08:30

5) Recipient and sender details

To avoid delivery errors:
  • Shipping/recipient details must be the person receiving flowers.
  • Billing details must be the payer/sender details at checkout.

6) Failed delivery / re-delivery

If delivery cannot be completed due to incorrect details, no recipient, inaccessible location, or refusal:
  • we will attempt to contact the provided phone number,
  • re-delivery may be charged,
  • quality is only guaranteed within the original delivery window.

7) Address accuracy and responsibility

Customers are responsible for ensuring:
  • correct recipient name and phone,
  • full address including postal code/unit number,
  • valid selected date/time slot.

8) Substitutions and freshness

Because flowers are seasonal and perishable, substitutions may be made where necessary with flowers of similar style and value, while maintaining overall arrangement quality.

9) Weather, force majeure, and peak periods

During extreme weather, traffic disruption, public holidays, or other events beyond our control, timing may be affected. We will make reasonable efforts to fulfill as close to the selected window as possible.

10) Contact for delivery support

For urgent delivery or collection issues, contact: support@aiflorist.shop